At Lil’ora, we’re committed to making your shopping experience simple, reliable, and transparent. All our products are stocked in-house, so you can trust that what you see is what’s ready to ship.

Order Confirmation & Processing

Once you place an order on our website, you’ll receive an immediate confirmation by email. Since we manage our own inventory, your payment will be processed at the time of checkout, and our team will begin preparing your order straight away.

Shipping Timelines

We aim to dispatch all in-stock items within 2–4 working days from the date of your order. Once your order has been shipped, you’ll receive tracking information by email or WhatsApp within 24–48 hours.

Orders are shipped Monday to Saturday, excluding public holidays. Please note that delivery timelines may vary depending on your pin code and courier availability in your area.

Shipping Coverage & Charges

We currently deliver across India. Shipping is free on all prepaid orders over ₹999.
For orders below ₹999, a standard delivery fee of ₹59 applies.
Cash on Delivery (COD), where available, will incur a small additional handling fee of ₹50.

Delivery & Inspection

Please ensure someone is available to receive your parcel. Most deliveries will require a signature or photo confirmation. If you request the courier to leave your order at the door or with a neighbour, Lil’ora is not liable for any loss or damage once delivered.

We strongly recommend inspecting your items at the time of delivery. If you receive a visibly damaged package or item, please contact us within 24 hours with clear photos at care@lilora.in so we can resolve the issue promptly.

Returns & Cancellations

If your order arrives with a defect or fault, please let us know within 7 days of delivery. Once verified, we’ll issue a refund or send a replacement at no extra cost. Items must be unused and in their original packaging.

Change of mind? You may request a cancellation within 24 hours of placing your order. If your order has already been shipped, return shipping charges will apply and will be deducted from your refund.

Please note:

• Products that have been washed, used, or assembled (where applicable) are not eligible for returns.
• Items with missing parts must be reported within 48 hours for replacement components.

Final Notes

We do our best to meet all dispatch and delivery timelines. However, Lil’ora cannot be held responsible for unforeseen courier delays, natural disruptions, or access issues at the delivery address.

Have a question about your order?
We’re just an email or message away — reach us at care@lilora.in, and we’ll be happy to help.